Account Cancellation
Customers can cancel their account at any given point of time without prior indication. There is no obligation for the customers to be associated with our company and can cancel their account at any given point of time. If you wish to terminate your account with us, please send an email to info@groceryonline.se we would cancel your account and let you know at the earliest. Please remember that if we disable your account, you will not be able to log in to our website anymore. If you want to enable your account, please request the same on the mail.
Order Cancellation
– Customer can cancel an order within 24 hours or before the start of delivery, by contacting us at sales@groceryonline.se or Whatsapp +46 763 198 761 and confirm the cancellation.
– It’s not possible to cancel after the delivery.
– The customer has the right to cancel the order within 24 hours or before delivery without giving a reason.
– No charge applicable for cancelling the order before delivery.
Change in Order
You can change or modify the order, once it’s placed online before the start of delivery, Please call us or Whatsapp us on +46 763 198 761 for any modification.
Return Policy
You have the right to return the products, with certain exceptions listed below. You do not need to give any reasons for this if you say so within 14 days, starting the day after you received your products. This is the withdrawal period.
You can return the products by contacting us via post, or via e-mail at sales@groceryonline.se or You can do so via our online contact us form Contact Us . Feel free to save proof that you have contacted us.
You must return the products to us within 7 days after you have notified us that you wish to return the products. This is done in accordance with the return instructions that come with your order. After the COVID-19 pandemic, we request to customers that the returning products must be unpacked / unused and should be in original packaging. Otherwise, returns will not be accepted. Please note that returns are at your own risk and expense.
If you are unable to return the products by post, you will be responsible for the cost of delivering the products to us. If you contact customer service, we can try to give you an estimate of the delivery cost.
We will normally refund the product price only (delivery charges will not be refunded, as they are non-refundable) within 14 days of receipt of the returned products and a proof of postage. Please note that you must return the products in the same condition as you received them. If you unpacked or use or damage the products, refund will not be accepted.
In the event of a return, we will refund you as soon as possible, but no later than 30 days from the day, we will receive back the product in the same original packaging (without unpacking, packing seal will not be torn) as they were, when you received the order. We will then refund only the amount for the returned products, shipping cost will not be refunded as it’s always be non-refundable. Also note that you are responsible for the return costs if you want to cancel an order.
You have no legal right to return/cancel the following items: (i) Fresh & frozen Products such as vegetables & food items, all general food items, dairy products, drinks and flowers; (ii) Audio/video recordings, DVDs or computer programs; (iii) Products made to your own specification; (iv) magazines or newspapers; or any other products some considered as grocery/food items.
And the products & product categories that can be sealed by the firm and thus exempted from the right of withdrawal if the seal is broken.
If something goes wrong:
We guarantee that the products we deliver are of satisfactory quality and are suitable for the purpose for which products of this kind are commonly used.
If you return a product, we will inspect the products. If we agree that there is a defect in the product, we will refund only the purchase price, shipping cost will not be refunded as it’s always be non-refundable. This is provided that you have returned the product to us within a reasonable time after you have received your order.
If you return a product, and product packaging is being torn or is not as like original packaging (without unpacking, packing seal will not be torn) as they were when you received the order, your cancellation and refund rights will be cancelled and we will not be liable to refund you back, as already stated above.
Do not unpack the packaging or use the products further before returning them to us if you think there is something wrong with them.
We strive to refund you, but at the latest within 30 days after we will receive back the product in the same original packaging (without unpacking, packing seal will not be torn) as they were, when you received the order. Please contact us at sales@groceryonline.se for refund. We reserve the right to cancel or reject your refund claim against return of product, as stated above.
Finally, when you return products to us, we ask that you do this via the post office so that you can receive a shipping certificate. We are not responsible for products that have disappeared or been damaged during the postage.
You have no legal right to return/cancel the following items: (i) Fresh & frozen Products such as vegetables & food items, all general food items, dairy products, drinks and flowers; (ii) Audio/video recordings, DVDs or computer programs; (iii) Products made to your own specification; (iv) magazines or newspapers; or any other products some considered as grocery/food items.
And the products & product categories that can be sealed by the firm and thus exempted from the right of withdrawal if the seal is broken.